For the most part, I really do enjoy my job. I love the people I work with, the work itself is good and I feel like I am good at it. By far, the hardest thing to deal with is answering phones. I get so sick of listening to people complain. Most of the time about nothing really. Today was an especially annoying day, so I decided to vent on the blog. I hope you all don't mind. Maybe some of you can relate to this. Below is a bit of a conversation I had with someone today. I really had to force myself to be kind. Good thing too. I think you'll agree that it is best I bit my tongue.
Me: "Thank you for calling (INSERT COMPANY NAME HERE), this is Annie, how can I help you?"
If I could say what I want: "You're gay for calling (company name). What complaint do you have to yell at me about?"
Customer: My lawn looks terrible! There are brown spots everywhere...I think your company burned my lawn...I don't think your insect control works....blah blah blah...
Me: "I'm sorry to hear that things aren't going well for you. Let's get a specialist out to do a free evaluation so we can determine the best method of treatment for the problems in your lawn."
If I could say what I want: "It's mid-July. It's really freaking hot outside and your lawn will be brown if YOU DON'T WATER it.
Customer: "Does your specialist know what he's talking about or is he just some kid you pulled off the street to con me into paying for your service?"
Me: "Our specialist has been with our company for years and is highly trained and very knowledgeable when it comes to diagnosing and treating lawn problems."
If I could say what I want: "Yes, as a matter of fact we did just pull him off the street, but we did a background check to make sure he had a good established criminal record before we agreed to hire him. We made sure he had theft experience so he could know just how to con you out of your money."
Customer: "I'm still very upset. I'll be waiting for his call."
Me: "Ok, thank you for notifying us about your lawn problems. We will do our best to resolve the issue. Our specialist will be calling you within a couple of days."
If I could say what I want: "I am very annoyed that you called and I don't like you at all, but I'm sure you'll have fun making someone else's day bad."