Me: "Thank you for calling (INSERT COMPANY NAME HERE), this is Annie, how can I help you?"
If I could say what I want: "You're gay for calling (company name). What complaint do you have to yell at me about?"
Customer: My lawn looks terrible! There are brown spots everywhere...I think your company burned my lawn...I don't think your insect control works....blah blah blah...
Me: "I'm sorry to hear that things aren't going well for you. Let's get a specialist out to do a free evaluation so we can determine the best method of treatment for the problems in your lawn."
If I could say what I want: "It's mid-July. It's really freaking hot outside and your lawn will be brown if YOU DON'T WATER it.
Customer: "Does your specialist know what he's talking about or is he just some kid you pulled off the street to con me into paying for your service?"
Me: "Our specialist has been with our company for years and is highly trained and very knowledgeable when it comes to diagnosing and treating lawn problems."
If I could say what I want: "Yes, as a matter of fact we did just pull him off the street, but we did a background check to make sure he had a good established criminal record before we agreed to hire him. We made sure he had theft experience so he could know just how to con you out of your money."
Customer: "I'm still very upset. I'll be waiting for his call."
Me: "Ok, thank you for notifying us about your lawn problems. We will do our best to resolve the issue. Our specialist will be calling you within a couple of days."
If I could say what I want: "I am very annoyed that you called and I don't like you at all, but I'm sure you'll have fun making someone else's day bad."
5 comments:
I totally know what you are going through. I work at a Car Dealership and we get stupid customers all the time. If only we could say what we really thought, how much better or worse we would feel?
You tell em girl! Serious business when it comes to people gettin chapped about their lawns! "And how bout you take a punch in the face! That'll be a $50 charge please!" You're way more patient than I Annie! WHOA! Remember how we both work office jobs so we like to always comment when we see a new post! ha ha love that!
So true Annie! I couldn't agree more. I have a hard time answering the phone at my work because you just never know who you might get. I know if I could say what I really wanted, I probably wouldn't have a job anymore! :)
I think you should say what you really want to say. You won't get in trouble... you have my word!
Oh I hear ya! I wrote a story about a woman the other day -- I called her before I wrote the story, asked her to call me, but of course she didn't all until after her name ran in the paper! Then she was all mad! It was so upsetting!
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